Refund policy

RETURN & REFUND POLICY

We want every HAUNTLINGZ™ order to arrive exactly as intended.

RETURNS

Returns may be requested within 14 days of delivery. To be eligible for a return, the item must be unused, in the same condition in which it was received, and returned with all original packaging, tags, certificates, inserts, and accessories included.

For limited-edition HauntlingZ, the numbered collectible, display packaging, Certificate of Authenticity, hang tag, sewn label, and any other numbered components supplied with the collectible must remain together and must not be altered, removed, substituted, or damaged.

To request a return, contact support@hauntlingz.com before sending anything back. Returns sent without prior authorization may not be accepted.

DAMAGED, DEFECTIVE OR INCORRECT ORDERS

Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact support@hauntlingz.com as soon as possible and include your order number and clear photographs of the item and packaging so we can evaluate the issue and make it right.

HAUNTLINGZ display packaging is part of the collectible. Significant damage to the display box that occurred before or during delivery should therefore be reported as product damage.

HANDMADE & MANUFACTURING VARIATION

HauntlingZ are physical collectible products and may have minor variations in stitching, fabric texture, positioning, shape, color, or other manufacturing details. These small variations are normal and are not considered defects unless they materially affect the quality, function, or intended appearance of the product.

Colors may also appear somewhat different depending on lighting, photography, and screen settings.

NON-RETURNABLE ITEMS

Items marked final sale, gift cards, and personalized or customized products cannot be returned unless they arrive damaged, defective, or incorrect. Any additional exclusions will be clearly disclosed on the applicable product page before purchase.

REFUNDS

Once an approved return has been received and inspected, we will notify you whether the refund has been approved. Approved refunds will be issued to the original payment method. Processing times after a refund is issued vary by bank or payment provider.

Original shipping charges are not refundable except where required by law or when the return results from our error or a damaged, defective, or incorrect order.

RETURN SHIPPING

Unless the item arrived damaged, defective, or incorrect, customers are responsible for return shipping costs. We recommend using a trackable shipping service, as HAUNTLINGZ cannot be responsible for returns lost in transit.

QUESTIONS

For return or refund questions, contact support@hauntlingz.com.

Nothing in this policy limits any rights you may have under applicable consumer protection law.