Shipping policy

SHIPPING POLICY

HAUNTLINGZ™ currently ships to eligible addresses within the United States. Available shipping methods, rates, and estimated delivery options are displayed at checkout based on the items in your order and destination.

ORDER PROCESSING

Orders are processed after payment has been successfully completed. Processing times may vary depending on the product, release, order volume, and whether an item is in stock or offered for pre-order.

Estimated shipping or fulfillment information shown on a product page applies to that specific product and should be reviewed before purchase.

LIMITED-EDITION & PRE-ORDER RELEASES

Certain HauntlingZ may be offered as limited-edition releases or pre-orders. When a product is not ready for immediate shipment, the product page will provide the applicable estimated fulfillment or shipping information available at the time of purchase.

Production and delivery estimates may change due to manufacturing, quality-control, freight, customs, carrier, or other circumstances outside our reasonable control. If a material delay affects your order, we will provide an update using the contact information associated with your order.

SHIPPING RATES

Shipping charges are calculated and displayed at checkout before payment. Rates may vary based on the product, package size and weight, destination, and shipping service selected.

TRACKING

When tracking is available, tracking information will be provided after your order ships. Please allow time for the carrier’s tracking system to update after a shipping label is created.

ADDRESS ACCURACY

Customers are responsible for providing a complete and accurate shipping address at checkout. If you notice an error in your shipping address, contact support@hauntlingz.com as soon as possible. We cannot guarantee that an address can be changed after an order has entered fulfillment or shipped.

DAMAGED PACKAGES

Please inspect your shipment upon delivery. HAUNTLINGZ display packaging is part of the collectible. If your item or its collectible display packaging arrives significantly damaged, contact support@hauntlingz.com as soon as possible with your order number and clear photographs of the item, display packaging, and shipping carton.

LOST, DELAYED OR MISDELIVERED PACKAGES

Carrier delays can occur after an order has shipped. If tracking indicates a delivery problem, contact us at support@hauntlingz.com and we will assist with the available carrier process.

QUESTIONS

For shipping questions, contact support@hauntlingz.com.